MTA: Bigger Assholes Than You Thought

From a City Room article on a Council hearing on the MTA's customer complaint protocol:

Remember the Metropolitan Transportation Authority board member, David S. Mack, who justified the free use of E-ZPasses and MetroCards by authority board members, saying it encourages them to take the subway and call in complaints? He said that complaints from average riders are not heeded. “If you saw something and called it in, it goes right there,” Mr. Mack reportedly told reporters at a committee meeting, kicking a garbage can.